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Utilization Management:
Authorization and Referrals

The Authorization and Referral department receives prior authorization requests from RMC and CPN providers for medical office visits/procedures requested for their patients. The department is made up of Health Plan Authorization Representatives (HPAR's), Registered Nurses (RN's) and Board Certified Physicians (M.D.'s) that all work together.

The Contra Costa Health Plan's Authorization and Referral department is open Monday through Friday, from 8:00 AM to 5:00 PM. The department can be reached by calling the Member Call Center at 1-877-661-6230 and choosing option 4. Providers can reach the Authorization/Referral department by calling the Provider Call Center at 1-877-800-7423 and choosing option 3. For non-urgent matters, the caller can leave a message at the above number. Messages are addressed the next business day. For urgent matters, the caller can stay on the line and be automatically transferred to the Advice Nurse Unit, which operates 24/7.

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